29 Mar 2020
Anonymous employee
Axos Bank Response
6yThanks for sharing your input, but we have to correct a misunderstanding: hundreds of our team members -- over half of our workforce -- are working from home during the current crisis. As a digital bank with all critical features and functions available online and through our call centers rather than through branches, the crisis has generated a greater volume of new deposit and mortgage lending applications than we would otherwise experience. In the high-stress environment brought about by the pandemic, the availability of banking services and excellent customer service assume an even higher level of importance to our new and existing customers. Because of this, and because banks are considered essential businesses under the stay-at-home orders that have been issued by various states and cities, not all Axos team members are working from home. For those who are reporting to the office, we are doing our utmost to promote hygiene and safeguard their health and well-being.