13 Sept 2020
Axos Bank Response
5yThank you for sharing your feedback. We're sorry to hear the proper protocols may not have been respected during orientation, and we've addressed your concerns with the relevant team members.
We believe that preventing the spread of COVID is a shared responsibility, and we've repeatedly communicated with team members the steps we're taking -- and the steps they should take -- to ensure a healthy, safe and comfortable work environment. We've stressed CDC guidance that the best way to reduce the spread of COVID is limiting face-to-face contact with others, and we've asked team members to not just bring facial masks to work and wear them in the common areas as required but also to respect social-distancing guidelines in those same common areas. All team members are required to check their temperature each day before reporting to work, and we’ve installed temperature-check stations on every floor -- with each station featuring a no-touch digital thermometer, paper towels and sanitizer. Finally, we've provided sanitizer spray and paper towels at all print stations, in meeting rooms and in kitchen areas, and all of our offices receive a deep cleaning each night.