Pros
- Fair remuneration - Great culture and transparency - Nice benefits - Concern with the employee's wellbeing - A lot of development and training opportunities, employee's development is encouraged - Sense of purpose (clear, relatable mission and vision) - Quite a lot of changes to processes, operating partners etc. - it could be considered a con too but it's clear the company constantly develops itself and tries to improve so it's impossible to be bored - Quite a lot of responsibility, empowerment to make one's own decisions - Offices in nice locations (actually a beautiful location in Poland) - hopefully this one will still be relevant soon - Great people overall and helpful, personable team leaders
Cons
- Work in Customer Support can get stressful at times with high customer contact, high expectations in terms of performance and/or some technical issues occurring, especially since we're dealing with a sensitive subject - finance - It can be frustrating at times that issues that have been pointed out numerous times in the past have still not been fixed to improve the customers' experience because of the company's ambitious endeavours and numerous and quickly changing priorities - Despite the company trying, there's still too little focus on the customer experience in various scenarios in my opinion