Pros
The only benefit is the ability to work from home, although we are required to be in the office one day per week. Health benefits such as dental care, private insurance, wellness programs, and a safe working environment in the office are also offered
Cons
Some supervisors tend to micromanage, forcing us to go to the office while management continues to complain about noise levels, even though it’s obvious that we work in customer service and speak with live clients in the office. Bonuses are solely performance-based, yet there is a lack of leadership to motivate the team, and no growth programs in place. It can take up to 2 years and 5 months to be considered for promotion to Level 2, with the raise being only a $160 difference from Level 1 to Level 2. The workload for certain accounts is disproportionately high compared to others; some agents handle only 5 calls/emails per day, while others are managing over 20 interactions. Furthermore, many supervisors lack leadership skills, and I don’t see management working on developing these skills nor selecting individuals with strong leadership potential to nurture and grow within the company. As a result, many travel consultants are demotivated due to the removal of top performance incentives by current management