Over Promise & Under Deliver - Anonymous employee BIOLASE Employee Review

Very high pressure customer sales, corporate says they want you to focus on customer service but the message in the field is very different. There is a high turn over rate of the sales field and there is pressure to over promise on what the technology can actually do. Sales training is pretty bad, needs a lot of improvement and could be condensed into a shorter time period. They have burned so many bridges with dental professionals and have such bad customer service many new reps visiting offices for the 1st time are asked to leave, but not before the dentist tells them of their horror story of buying a laser for $50K+, using it once and the equipment sitting in the corner for years.