Pretty OK but... - Customer Service BIS Global Employee Review

It's great to work at a company with a mission to help all charities achieve their missions.

Start-up environment, many of the processes and departments are being formalized

I worked at BIS Global for 2 years in an exciting capacity where I enjoyed my interactions with clients the work I did and my coworkers. I will say I made some great friends at this job with awesome people, and I became more skilled and faster at what I do, certainly bonuses for me personally. The Office space is awesome and the coworkers and clients are great to work with. Everyone on staff is committed to excellence and giving 110% everyday. The software itself is improving and the overall idea is great.

I have been in the non profit tech space for a long time and I can tell you there is no perfect place. Every organization has its pitfalls. My experience at BIS global was unique and too many emotions to express in this review. The software is certainly improving. This is a great idea and the company has hired great people but it seems that they do not know how to manage their people or manage themselves. After two years of service I saw a lot. Mistreatment of staff (sexist and bullying).When a staff member leaves the organization they are belittled and blamed for existing problems. This also correlated to clients.Client deployments are often not thoughtful in the sales process and hardly anything is in 'scope' ultimately setting the client services and implementation teams up for failure. Not every executive on staff exemplifies these behaviors but its widespread enough for concern.