Supportive team but poor upper management decisions - Client Service Expert BNY Employee Review

3.0
4 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Love my team and my manager. We are encouraged to have open dialogue to present issues and I am always able to get help when needed.

Cons

Upper management has no idea what they are doing. They gutted half of my team because we were all hired as remote employees and they want to return to office. They did this without a plan in place and they are now scrambling to keep clients happy by overloading work on the remaining people on our team while they struggle to find replacements for the people they laid off. They even went as far as to lay off one member on my team and then hire her back because of how short staffed it left us. So far we have hired 2 replacements and fired both of them because they could not do the job. They also look for any reason they a find to make sure that you don't get a raise or bonus.

Explore other reviews about BNY

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company match at BNY

Cons

In the office 4 days a week

1.0
28 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Job only as good as immediate manager. Salary is Ok ish Benefit options are ok not great.

Cons

1) Retaliation is a way of life at this company going back to 2018 and becoming worse since 2) Mid level managers are very efficient at passively insulting the Teams they are responsible for. 3) It is nearly impossible to advance in the company. 4) When you try to post to another department - your Mid level manager will do the best to stop you from advancing. Some have close friends in HR that will even have you submit a new application in an attempt to accuse the other department of recruiting you. I have experienced this. 5) The only way to increase pay and experience is by leaving the company. 6) It use to be a culture of lets help others when there is a problem, now it is lets find who to blame for upper mangers rushing a project before all risks are identified. 7) If you are taking a new Job - professionally push for higher Salary once you are in raises will be very small.

5
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