Embarrassing - Trip Leader and Trip Expert Backroads Employee Review

2.0
2 Feb 2026
Recommend
CEO approval
Business outlook

Pros

- Coolest job you’ll ever have - travel, 5 star hotels, food, etc - 0 expenses - AMAZING co-leaders. Friends for life

Cons

- closest thing you can get to being in a cult - you’re not allowed to have an opinion -management praises feedback but can’t take it, even when delivered in the way they mandate it be delivered - terrible base pay and they say it’s “industry standard” - I still work in the industry and it’s not even close to being true. Just a lie - lots of stress from guest scores. Success feels like a relief - the company is currently mandating leaders to work less hours so they can save money and not pay health insurance to as many people. Also gross

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Backroads Response
1mo
Thank you for taking the time to share your perspective. We appreciate your recognition of the lifelong friendships, travel opportunities, and unique experiences that can come with this role. We are sorry to hear that your overall experience left you with a negative impression. We take concerns about transparency, compensation, performance pressure, and how feedback is received seriously. We strive to create a company culture where every individual feels empowered to share feedback whether between coleaders on trip or with management. We provide multiple opportunities for feedback through our mentoring program, end-of-year surveys, field visits, direct lines of communication with every Leadership Development team member, and ad hoc opportunities to share each individual’s perspective. We pride ourselves on offering a highly competitive and holistic compensation structure that stands out in the industry. We consistently evaluate our overall compensation based on employee feedback and industry standards. Our employment structure focuses on providing the highest possible quality experience for our guests, while ensuring it meets various employment regulations across 16 country-specific payrolls. It is not structured to limit pay or health benefit potential - rather, the opposite. In that vein, for our US field staff who do not qualify for the employer-provided health insurance due to the minimum-hours threshold, we provide monthly wellness stipends to help compensate for any out-of-pocket health care costs. We deeply value the time you spent with Backroads creating amazing experiences for our guests and wish you the best moving forward.

Explore other reviews about Backroads

5.0
26 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I find that its a great workplace where folks are encouraged to speak up, take initiative, and problem solve together. I think it reflects well that there are many tenured people at the company.

Cons

There are many systems that do not always seamlessly work together so it can take extra effort to find the resources that exist & high cost of living in Bay Area can be challenging to keep up with.

5.0
11 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The product (luxury active vacations) is phenomenal. It's great to be able to have confidence in what we're selling and know we are leading the industry in quality. Coworkers are great - hard working and fun. They also do a good job with benefits, especially trip credits and retirement plans.

Cons

Bay Area cost of living is quite high and while the sales role isn't a tech sales job, increased compensation would go a long way considering working remotely (full time) is essentially not an option.

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