Good for experience but not a place to build a career. Get in then get out. - Field Service Engineer Bancsource Employee Review

2.0
19 May 2019
Recommend
CEO approval
Business outlook

Pros

You will get plenty of experience in working on different pieces of equipment. Little micromanagement. Great resume builder. Company vehicle. Everyday is different so the job is never boring. Coworkers (when you can catch up with them) are helpful.

Cons

I worked here for 4 years and during the entire time I was by myself, on call 7 days a week so if you have plans for scheduled activities outside of the job, kiss those goodbye. It was often a struggle to get time off which is ridiculous because how can you expect someone to be ready to work 365 days a year. Also I would be responsible for jobs to where I would have to drive 200 miles away to get to them, on time, without speeding, without overtime, while not letting the assignments in my home city go late. And don't let me get stuck on an assignment for any reason, though they've gotten better about this towards the end of my employment, I would often get ignored if I needed assistance with something that would affect the customer. Only time I existed is if a client complained. Also the entire time I worked for Bancsource I never got a raise, not a single penny. As far as I know the refusal of pay raises was company wide, but it stop the company from making empty promises about raises the next year if you work harder. Having no zero training on equipment doesn't stop them from expecting you to still fix it with no help.

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Bancsource Response
7y
Mid year 2019 Bancsource is creating a Field Service Coordination Team to better manage technician availability and time making it more convenient for our technicians and our customers! We have implemented an anonymous suggestion email box where we listen to suggestions from our employees so we can address all concerns. There is a monthly publication with responses to each question/suggestion from our CEO that goes out to all employees with answers to address concerns along with any changes being made. It has resulted in making several improvements in processes and while it is not perfect yet, we welcome the suggestions and open communication so we can make it better for everyone!

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5.0
13 Apr 2022
Recommend
CEO approval
Business outlook

Pros

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Cons

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1.0
24 Jul 2024
Recommend
CEO approval
Business outlook

Pros

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Cons

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