-salaries can be on the lower side of industry standards, and despite lower-level employees being encouraged to work extra hours to keep up with heavy workloads, this extra compensation can be overlooked when employees earn a promotion. -Company communication can be overbearingly encouraging of a culture that can be experienced quite differently across teams and departments; upper management not always aware or in touch with operations' teams systems and their problems. -growing pains deriving from upper management pushing underwriters to expand business at a furious pace, while being incredibly stringent with offering additional support services headcount to match. Operations staff seem to be viewed as expendable assets that can be continuously replaced, leading to high turnover. There is a huge project to automate/streamline processes but until those goals are accomplished, there should be more people on the front lines to facilitate this ambitious growth.
