Pros
Free beer
Working from home
Cons
Minimum coaching beyond initial,training
No feedback on calls
For context, I worked on the phones for around 2 weeks beyond training
Target was 130 retentions, I consistently made 6 a day. 20 working days = almost target not bad for brand new...so I thought
I was pulled in to a meeting completely unexpected and told I was being finished up for performance despite no indication my performance was not good enough.
They had around 80 or so staff and were intaking around 30 across 3 training groups when i started. I believe they did this and then let a lot of us go once their peak time had passed ( pre xmas/blqck friday) I bought a computer for this job I could not afford and was very disappointed with how I was treated