Pros
-Good incentives (The incentives offered are beneficial and can be used to cover the costs of therapy or medication to address the anxiety caused by the job). -Nice co-workers
Cons
-On-site- There is no flexibility in the working arrangement -High turnover -Employees are only entitled to six paid Service Incentive Leave (SILs) after completing one year. -Lack of recharge days- They expect you to be open 24/7 (not paid) Inconsiderate management. -No work-life balance, you need to answer 24/7 even during weekends. -Manual methods of doing work -No actual process -There are no mental health programs, and the management only cares about customers and performance, not employees' well-being, causing anxiety. -The workload is unreasonable, with numerous KPIs and high expectations, given the limited time available. -Management adheres to traditional ways of thinking and is political. -NO clear incentive scheme. -Lacks diversity and inclusion.