The workload was extreme, and our marketing team was not given the tools, staffing, or resources needed to support clients or operations effectively. Requests for help were consistently blocked by higher leadership, and when we couldn’t meet demands, we were blamed instead of the leaders who created the obstacles. Operations teams were often rude, demanding, and even spoke poorly of marketing to clients to gain favor, making collaboration nearly impossible.
Leadership communication was nonexistent. My direct manager was supportive, but the COO created barriers that slowed or completely blocked progress. HR consistently failed to address serious concerns, including behavior from colleagues that made the office environment uncomfortable. Opportunities for pay raises, promotions, or career growth were nonexistent.
Team culture outside of my immediate group was toxic. Recognition and credit for work were almost always overlooked, while our contributions were minimized or ignored. Expectations and priorities were unclear, constantly shifting, and the system set us up to fail. The company changed the in-office policy from three to four days without flexibility, and sick days did not count as in-office days, leading to people coming to work sick and spreading germs.
The marketing team experiences extremely high turnover, averaging 1-2 notices per month during my one year there. When asked about the high turnover, COO, Cindy Clare said, “If people can find something better elsewhere, they should go." and "Every department has these challenges.” This dismissive response highlights the lack of accountability and disregard for employee experience.
Overall, while there are talented individuals within teams, the systemic lack of support, accountability, and fair treatment made this an untenable environment for long-term growth. I cannot recommend this company.
