Chasing the next feature is slowly killing the organization - Senior Systems Administrator BetterHelp Employee Review

3.0
15 Feb 2022
Recommend
CEO approval
Business outlook

Pros

Pay was decent, when everything went work from home the company honored the agreement to feed its employees with generous uber eats accounts. Alon gracefully handles very hard, very pointed questions and answers to the best that can be expected.

Cons

The management has very little understanding of the current state of the art for security, application design, and technology innovation. Instead focusing on chasing feature after feature, they choose not to invest in paying down technical debt or improving the long term maintainability of systems or implementing basic security features such as MFA. They also take a very lax approach to regulatory compliance and the advice of staff clinicians for what is clinically best; while correct to the letter of the law leaves employees with a strong sense of do-the-right-thing feeling left out in the cold. Overall when I left there was also a feeling that Teladoc (parent company) was starting to exert its influence directly rather than keeping an arm's length from something that was working. Teladoc has less than zero idea how to operate in a startup environment and was asking for things that made no sense at a technical level and were harmful at an organizational culture level.

Explore other reviews about BetterHelp

5.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Excellent company to work for!

Cons

There are absolutely no cons!

4.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

I have had a very positive experience working with BetterHelp. I decided to remain with the platform because I find the clinical work meaningful and rewarding. The ability to work with clients who are motivated to address real-life challenges has been professionally satisfying, and the platform gives me the flexibility to continue doing good therapeutic work in a manageable way. The BetterHelp platform is easy for a therapist to use. Scheduling, communication, documentation, and client management are straightforward, which allows me to focus more on providing therapy and less on administrative burden. I also appreciate that BetterHelp did a wonderful job helping me become credentialed to accept insurance clients. That process can often be complicated, but BetterHelp made it much more manageable. The pay is competitive, particularly given the flexibility, ease of use, and access to clients. For therapists who are comfortable with telehealth and who can manage their own schedule responsibly, BetterHelp can be a very good professional fit. Meaningful work with clients, competitive pay, easy-to-use platform, flexibility, and strong support with insurance credentialing.

Cons

Therapists need to be self-directed and organized, especially with scheduling, documentation, and managing client communication between sessions. BetterHelp does not interact with therapist in person, you will never speak with a BetterHelp representative in person about any issues/questions. No live, in person customer service for either therapists or your clients.

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