Problematic culture that HR does nothing to address - Anonymous employee BetterUp Employee Review

In my long career in technology, I have never felt interested in writing a glassdoor review, but after working at BetterUp I feel compelled to add a few insights to what others have so eloquently described. Like many others, I was truly excited to join this company and very drawn to the mission. Once here, I also found that there is a large dichotomy between their products that support personal and professional development and what the experience is like for many employees. I had a particularly toxic manager who pushed out most of the people under them, or made their jobs so miserable that they left. But what I want to highlight here for anyone considering a job opportunity is look at how often HR adds a comment to the Glassdoor negative reviews from employees (or more often former employees). HR responses are typically something like we strive to create a positive culture and we are interested in hearing more about your specific experience if you’d be willing to talk to us… But if you read these reviews, a lot of employees (including me) did talk to HR before leaving the company. The point is talking to HR doesn’t change anything and so these responses from them are totally hollow. My HR contact was very well aware of the managerial issues of my manager and the high attrition rate, but nothing was done about it. My other observation is this company refers to itself as a startup, as a way to explain the chaotic, ever shifting decisions etc. I have worked at startups of 20-60 employees that were less chaotic. BetterUp has over 500 employees, not really a startup anymore - just look at how many VPs they have. Itʻs time to behave and have the structure of a somewhat larger company. There are loads of companies with better cultures out there and even companies competing in this general space. I urge you to look elsewhere.