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      Beyond

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      Beyond reviews

      Former Employee — Customer Executive at Beyond Pricing India — Left in June 2025 - Customer Experience Beyond Employee Review

      1.0
      18 Jun 2025
      Customer experience
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work flexibility Initial onboarding was well-organized

      Cons

      Extremely slow interview process — took nearly a month to complete just a few rounds. Outdated support tools and platforms that are not aligned with current industry standards. Leadership, especially the head of support, expects rigid, robotic processes discouraging innovation or autonomy. Use of AI tools (in 2025!) was viewed as a negative, despite being industry-standard for productivity No feedback, no PIP, no warning just sudden termination during probation, without clarity or professionalism The probation period clearly outlines 30/60/90 day performance reviews, but none of that was followed HR communication during exit was cold and transactional no empathy or flexibility

      avatar
      Beyond Response
      11mo
      Thank you for your review - and I appreciate the use of AI to craft it! I'll write my response in the old analog way, though. At Beyond, we highly encourage our teams to use the most modern tooling to be more efficient in their daily work and are constantly testing and rolling out new technologies to do so. We also know that Beyond’s customers want and deserve a human touch when they reach out to our support team for help, so you won't ever see us automating that away. We care deeply about our customers' experience with our support team, and by coupling human communication with technologies that accelerate how quickly our team can help, we're able to achieve best-in-class customer satisfaction consistently. Thanks again for your feedback and best of luck in your career journey. -Julie Brinkman, CEO

      Explore other reviews about Beyond

      5.0
      4 Feb 2026
      Business development representative (bdr)
      Recommend
      CEO approval
      Business outlook

      Pros

      True cross collaboration and a phenomenal product!

      Cons

      None at the moment, thanks!

      avatar
      Beyond Response
      3mo
      First, thank you so much for your review - you know we thrive on feedback here! And I really appreciate you calling out how well our teams collaborate - and how that's resulted in our product continuing to be the best in the business. I really appreciate the time you worked here - and the contributions I'm certain you made! -Julie Brinkman, CEO
      3.0
      3 Jun 2026
      Graphic designer
      Recommend
      CEO approval
      Business outlook

      Pros

      Beyond has a strong mission, talented employees, and opportunities to work on meaningful projects. I enjoyed collaborating with cross-functional teams and appreciated the chance to contribute to innovative work. The people I worked with were supportive, skilled, and passionate about what they do. I also gained valuable experience and grew professionally during my time here.

      Cons

      The culture shifted significantly following management changes. There was an increased emphasis on oversight, administrative tracking, and process, which reduced autonomy and trust. As a designer, I found myself spending more time documenting work than focusing on design and creative problem-solving. Unlimited PTO policies felt restrictive in practice, making it difficult to fully disconnect and recharge. Workload distribution at times appeared inconsistent, which could impact morale and growth opportunities. These factors contributed to burnout and ultimately influenced my decision to leave.

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