Pros
Going from working at Smith's food and drug to working at Overstock.com, I really must say Overstock is truly amazing! They provide you with all of the tools and resources you need to assist your customers, and allow you to do so. They are not limiting, and are sure to make it clear that your job is to advocate for the customer and make them happy. Making people happy is a job I like to do, and surely makes a job a lot easier.
Cons
Some of the days surely become repetitive. Things may get old, but there is enough room for opportunity that once things really begin to become too repetitive you can move up or move teams or do something different, its amazing. The only thing I can say I really am not super impressed by is the quality scoring system. Such a little thing can totally blow the whole score.