12 Mar 2022
Binance.US Response
4yI would love to know more about your experience while in Customer Support if you have time to reach out (and I thank for doing so!). This has been our biggest area of growth in the last few months and I am sure we can do better. We have been proud of filling most of our CS roles with friends and family of other CS Specialists. We’re also quite proud of how many people have moved on to new roles in other departments.
I do believe my team knows this is your right to share information -- interestingly, we only have one person in core HR at present (everyone else is in recruiting and onboarding) and he's a huge advocate of pay transparency. You have been helpful giving me more details of your situation with CS management so I do understand what happened and what needs fixing. I'm having conversations now to address what hopefully was an unintentional cause for consent but one that needs to be remedied for the future. Appreciate the insight.
As you know, we are in the process of reviewing pay across the board and this has been my priority since arriving 3 months ago. It sounds like this review may have come too late for you and I’m sorry that the previous team didn’t address some pay issues earlier.