BioSolutia

Intake coordinator - Anonymous employee BioSolutia Employee Review

5.0

15 Jan 2017

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Good managers and Co workers, they do alot of fun things for the employees and help alot of charities

Cons

The hours you have to start with, not alot of room for growth in the company, alot of computer problems

2.0

8 Jun 2018

Customer support coordinator

Recommend

CEO approval

Business outlook

Pros

The culture at Biosolutia is wonderful! Everyone is friendly and seems to truly want to help one another. There's also bagel fridays. Huge plus!

Cons

The biggest con is the training. The training provided is discouraging and not sufficient. You may get two weeks of training and then you are thrown with someone to shadow for a week and then they shadow you for a week. The person I shadowed had been there 4 years. He was not very patient and expected that I should know the process quickly. This created a lot of frustration. There was so many things not shown in the classroom training. If Biosolutia would provided better training I think retaining customer service representatives would be easy. Right now people are coming and going. I truly feel this is due to the training.

BioSolutia Response

Thank you for you for bringing your concerns to our attention. We are sorry that while you were employed at BioSolutia your experience was not positive. Our goal is to ensure that each and every employee is set up for success during the training phase, and would have hoped to address these concerns if known to us at the time. We again appreciate your feedback and we will evaluate how we can improve our training process for all future employees.

Intake coordinator - Anonymous employee BioSolutia Employee Review

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