CSR - Customer Service Representative (CSR) Birdi Employee Review

Leadership is supportive and approachable. There's a lot of opportunity for growth and the company encourages people to develop their skills and take on new challenges.

The environment is very fast paced and frequent changes can sometimes make it hard to keep up.

Birdi is coming out of a major period of change, including a complete overhaul of the IT and product departments. The new leadership team is intensely focused on the core business, which has involved revamping internal processes to narrow our focus and seriously improve the quality of our output. This has created a real sense of purpose and a clear direction for the company. There's also a great deal of autonomy given to employees. You are trusted to take ownership of your work and have a tangible impact, which creates significant opportunities for professional growth. If you are proactive and enjoy a challenge, this is an environment where you can thrive and see your contributions make a real difference. On a personal level, the new benefits package is amazing, and the health insurance is a significant improvement, showing a clear investment in employee well-being.

The pace of change has been incredibly rapid. While the new direction is positive, the "storming phase" can be tough.