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      Black Box

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      Black Box reviews

      A lot of space for improvement - Customer Service Representative Black Box Employee Review

      2.0
      10 Feb 2021
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice colleagues that handle a lot of stress and yet manage to stay positive and do their best to give a good service to the customers. International Environment.

      Cons

      No bonuses of any kind or extra hours paid even though there is a lot to do and not enough people to do the tasks. No support to get promoted to other positions. Almost impossible in this department to get a raise even though your appraisals show how well you have performed. Since they got acquired by an Indian company, they are sending almost all the operation to India and letting go of the people in Europe regardless of their experience and good work. Now customers are really unhappy with the service of the new employees because the quality of the customer service has shockingly decreased and top management doesn't seem to care so much.

      avatar
      Black Box Response
      5y
      Thank you for your review. I completely agree, we do have some very nice people who work at Black Box that do an amazing job serving our customers around the world. We are very focused on career development. It’s a key priority for the executive team and I am confident that you will see more progress in this area during the coming year. Our vision is to be able to provide round the clock global support to our customers (both internal and external) and one way we are able to do that is by hiring team members in India for some of our support functions. As with many organizations that have made this same decision, it does require change, which can be challenging until it becomes part of the normal business environment. The vast majority of our team members are in the US and Europe and that will not change. Thanks again for your feedback, it is always appreciated!

      Explore other reviews about Black Box

      5.0
      14 May 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Dynamic work environment and outstanding leadership

      Cons

      nothing that i can think of

      1.0
      22 May 2026
      Project management
      Recommend
      CEO approval
      Business outlook

      Pros

      The data center work itself was interesting and there were opportunities to gain exposure to large-scale projects. Some coworkers on-site were supportive and hardworking.

      Cons

      Leadership and communication were extremely inconsistent. There was little structure, minimal training, and employees often felt like they were expected to figure things out on their own without proper support or mentorship. Workloads and expectations changed constantly depending on who you spoke to. The company talks about growth, but many employees are underutilized or not actually developed professionally. It often felt more reactive than organized, especially from upper management. Decisions were made with very little transparency, and morale suffered because of it. There was also a noticeable disconnect between corporate leadership and the realities of what was happening on-site. Many employees felt expendable rather than valued.

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