Currently experiencing some growing pains associated with the split of talent between the Chicago and Grand Rapids offices and there needs to be more alignment in terms of culture and professional expectations between offices.
Communication and accountability across teams needs to be addressed in order to provide the best for clients.
Promotions and merit increases are rarely given and should be based more heavily on performance, especially while absorbing other roles, rather than length of employment.
Vacation policy could be altered a bit to be more comparable to other agencies in the area and should be more evenly spread across team members.
WFH policy is sometimes taken advantage of by certain people who become unresponsive.