Pros
• Above-average pay for a contact center job. • Free junk food and bruised bananas. • There is a camaraderie between colleagues - shared pain brings people together.
Cons
• No holidays off unless they fall on your regularly scheduled day off. • PTO black-outs during summer and wintertime - threats by leadership to not call out sick during the black-out period. • Using UTO causes penalties. • No Monday-Friday schedule option openly available to Support Techs. • Limited room for advancement within the company. • The Bellevue location is a contact center that can be mind-numbingly easy and leave you with a lingering sense of dissatisfaction and meaninglessness in the work, itself. • Support techs are treated like children and given little responsibility. Team Leads are essentially glorified babysitters, as another reviewer wrote, with no real responsibility or weight in their team's advancement within the company. • Poor morale. • No incentive to perform well. • Limited inclusion and tolerance.