Toxic environment with disorganized leadership - Customer Success Manager (CSM) Braintrust Employee Review

1.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Nothing. Leadership is the worst and so disorganized.

Cons

Everything. Toxic. Mean colleagues. Disorganized operations leaders. Dosnt value workers.

Explore other reviews about Braintrust

5.0
9 Jul 2025
Recommend
CEO approval
Business outlook

Pros

3-4 day work week !

Cons

No retirement or health benefits

1.0
9 Mar 2026
Recommend
CEO approval
Business outlook

Pros

I admire their mission to close the gaps in academics.

Cons

-I did 10-12 hours of training without pay. -I was under the impression is was $45 an hour as stated on a LinkedIn Post, and it was $33.75/ "engagement". I never saw dime. -What was the straw that broke the camel's back for me was after following their instructions they somehow couldn't allow me to move forward and actually get to the tutoring. It was played around for an entire month when I should've looked for other jobs on the side. Shame on me I guess. - I was getting misleading information, I was told on three separate occasions I was approved and starting in two hours giving me a anxiety attack because I would be away from home and not at a computer. This was indeed false and their team was not keeping track of where applicants were in the onboarding process. Any tutoring contract jobs, just avoid at all costs.

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