Pros
There are still some strong individuals and supportive direct managers, and the work can be engaging. The product is very robust and extremely useful.
Cons
The overall direction of the company has shifted in a concerning way. There have been layoffs and ongoing organizational changes that appear heavily focused on cost-cutting, often at the expense of both employees and customers. Morale has noticeably declined, and there is a growing lack of trust in leadership decisions. Turnover has also been significant. Notably, none of the individuals I interviewed with are still at the company, which speaks to the level of change and instability within the organization. These shifts are impacting the customer experience as well. Reduced staffing and increased workloads make it difficult to provide the level of service and support that customers expect. Teams are often stretched thin, which can lead to delays, inconsistent communication, and a reactive rather than proactive approach to customer needs. Additionally, employees are frequently expected to take on expanded responsibilities due to staffing changes without corresponding compensation adjustments. This contributes to burnout and reinforces the sense that employee contributions are not being adequately recognized. Offboarding practices can feel abrupt and inconsistently handled, which further contributes to a sense of instability within the organization. Overall, while there are good people within the organization, the broader culture, customer impact, and leadership decisions have made it a difficult place to feel supported or to do your best work.