Old Company New Name - Customer Service Technician Brightspeed Employee Review

Solid benefits, great time off, fantastic manager, tons of growth opportunities, and aggressive committment to development

Extremely fast growth can create some bumps along the way

The few Managers that care about their employees

Morale at all time low, along with a very anxious culture. "Leadership" with no leadership skills, no processes in place, firedrills. Lack of listening to employees that have ways to win. Too many 'yes' folks and not enough, 'is this right for employees and the business' folks. People in higher up positions that shouldn't be. Complete and total lack of accountability on upper managements part. Everything is shoveled down to others with demands to work weekends and be on call 24/7/365. Unrealistic goals constantly set that make no logical sense - the data even shows this. No raises, no bonuses (except for management, maybe) due to poor 'leadership' over past years. New 'leadership' is operation based, so anyone doing any actual work is now drowning in reports that get looked at once then they change their mind about what they want. Utterly ridiculous and shameful.