Key Issues Noted
• Leadership Accountability
• Leadership tends to place blame on subordinates instead of taking responsibility.
• Communication barriers exist due to overseas operations (Ukraine office).
• High turnover in leadership (Operations Manager, HR, Maintenance).
• Driver Manager Role
• Driver Relation Managers are often blamed unfairly for issues.
• Salary (~$46,599K ) does not reflect scope of responsibilities.
• Required to handle both planner and DM responsibilities for 30+ drivers.
• Title carries responsibility without matching compensation.
• Process & Training Failures
• Lack of proper due process in disciplinary actions.
• Inadequate training programs.
• Written up and terminated without fair process or coaching.
• Promised 90-day review never happened despite multiple follow-up attempts.
• Employee Loyalty & Morale
• No loyalty to long-tenured employees (example: 12+ year veteran Operations Manager fired).
• Numerous microaggressions from leadership, including managers discussing firing employees with drivers.
• High stress and unfair practices leading to unjust firings.
• Driver Treatment
• Company fails to empathize with OTR drivers, treating them as tools instead of people.
• Drivers are sometimes asked to compromise DOT shift clocks to complete loads.
• Former drivers still report same problems to ex-employees, showing no real improvement.
• Compensation & Communication
• No follow-up on salary increase discussions.
• Poor communication and lack of support at all levels.
