Pros
Remote work before Covid Free food and some perks in office Mostly good people and smart workers who genuinely try their best everyday
Cons
Lots of disorganization and lack of communication across the board. A new product will get rolled out and you will be surprised and then get hammered about it when it is failing- with zero context about it. Tech/product are at the mercy of an unclear client and operational strategy. Still catching up to some old and common industry practices. Blame oriented work culture- who messed up and who’s fault when something went wrong instead of addressing failure as symptom of an underlying operational root cause. This is despite faux commitment to “quality” and “quality measures” that look and sound good on paper but do not provide substantial change Uncompetitive PTO/benefits package- for a benefits company, it’s pretty standard. Some employees with severe lack of knowledge on basic benefits administration principles, technology basics, or general good work practices which makes you question hiring/promoting practices Unclear compensation and incentives- never got a straight answer for how bonuses worked, when annual increases happen, and metrics for those.
