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Butterfly Network

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High Stress and High Turnover - Customer Success Manager (CSM) Butterfly Network Employee Review

1.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Decent pay (we'll get into that in the cons ironically) - Some of the colleagues I worked with were talented and bright. I enjoyed collaborating with them and even learning from them. - At least for my role, it was remote which was great and should continue being the standard

Cons

- So after leaving the company, I was notified by someone that the backfill position for my role was posted. I took a look out of curiosity and no surprise, they lowered the level of the role as well as the pay (by about $20,000). The job description itself and role expectations stayed the same though - which is ironic considering I was told by upper management before leaving that Butterfly wasn't in a financially turbulent time. - Role creep is real and you will be asked to do far more than what is expected (with no compensation of course) - CEO has stated that he wants AI to help the current staff to operate and work smarter/more efficiently, removing the need to continue hiring people to address issues at the company. Personally, I don't think this is a winning strategy to address some of the issues operationally, and is yet another example of asking folks to do more instead of hiring smart/talented people. - One of the major concerns I've had at Butterfly is this 6 month cycle of layoffs that had continued (up until recently in January) and shows a concerning pattern that anyone at the company can be disposed. I completely understand that restructures and layoffs are common every couple of years at most companies, but the rate that Butterfly churns through staff is a concern. - No opportunity for career progression. That's not something that managers even care to discuss with direct reports. - One last point, there was a comment in a previous review about people getting pushed out because they weren't "Yes men". As someone who has brought up concerns about my own job security and company trajectory, I can also attest that my own manager gave me push back instead of listening and understanding my concerns. It seems that middle managers/directors are more interested in keeping the status quo than bringing these concerns to upper management in a way that invites positive change. Maybe that's because those upper managers would target the direct reports for a future layoff.

Explore other reviews about Butterfly Network

5.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Butterfly has been a great place to grow my career. The mission is inspiring, and it's rewarding to work on technology that can make a real difference in healthcare. I've had the opportunity to learn from talented colleagues, take on meaningful responsibilities, and contribute to projects that have a visible impact. The pace can be fast and priorities can shift, but that also creates a lot of opportunities to learn and develop new skills. Pros: Strong mission, supportive coworkers, lots of learning opportunities.

Cons

Cons: Fast-paced environment , get ready to be nimble!

4.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Lots of complaints in the reviews but the expectation for a majority of these people are of a big market cap company. Butterfly is a small market cap company that requires high performers that add value and not just simply what the job description says. For developing the skills I need for my career, Butterfly has provided that because they don't hold people back from innovating or adding value. Tech is actually good. Embedded business has a bright future and different margin profile. Steve and Joe are great. I've worked here for a long time, and imo those two understands hospitals really well. I'm also a fan of the new CFO who is very smart.

Cons

401k match could be better, but makes sense for the company not being cash flow positive yet.

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