Poor management - Customer Service Representative By Miles Employee Review

3.0
17 Jun 2024
Recommend
CEO approval
Business outlook

Pros

Good benefits and sabbatical leave available

Cons

- Politics are abundant with no consideration from the senior team toward a majority of agents - Micromanagement, senior leaders not confident or in line with CX values - Managements often talks down to agents

Explore other reviews about By Miles

5.0
3 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Inclusive, fair culture. Innovation valued.

Cons

None - a great place to work under compassionate leadership.

5.0
8 Jul 2025
Recommend
CEO approval
Business outlook

Pros

By Miles truly lives by its values, fairness, respect, growth, efficiency, and ambition and you can see these in action every day. The company culture is incredibly supportive and kind; colleagues genuinely care about one another and are always willing to help. It feels safe to ask questions, share ideas, and challenge the status quo respectfully. Everyone’s voice is heard and valued. By Miles also invests heavily in learning and development. From day one, you have access to a range of high-quality learning platforms, internal training sessions, and growth opportunities. Whether you're just starting your career or looking to level up your skills, there’s a strong emphasis on continuous development at every stage.

Cons

There are fortunately no Cons.

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