Pros
The biggest Pro are the co-workers I have. My coworkers are great banter, honest, and supportive. I never dread going to work and have become friends with many people outside of work as well which has been great during the time of pandemic when it’s more difficult to meet people out in the world. At times, the fast-paced environment has been so stimulating and incredible. There are real problems that have needed to be solved and my direct leads have been very open to collaboration and hearing the ideas of people under them. This was more prevalent in 2020 than in the last few months of 2021 however. My training when first getting onboarded was great and thorough! It was a lot to take in but you are very supported in it. And again, coworkers are great and very helpful!
Cons
This is NOT a good company to go to if you are serious about your career. Most benefits of the company have to do with it leaning on the fact that most people hired at the lowest levels (the bulk of employees at the company) have very little professional needs or desires. Many people just want soda machines and to show up to work to socialize. Going into the office feels like being in high school again and that culture now permeates all teams. There is minimal if any professional training or development other than when you are first onboarded. There are lots of projects to get involved in (because everything needs fixing) but you won’t be compensated for the additional work you do and you will not necessarily be closer to a promotion because of it. A lot of the promotions also haven’t come across as equitable and there isn’t transparency in what the company is actually looking for employees to do. Your metrics don’t matter except for a Pat on the back or a shout-out in a slack channel. You will not receive a raise or a yearly review as the structures are not in place and will not be in place for a long time. This has been confirmed by multiple levels of management and the answers are always to be patient or that they are doing the best that they can. There are also times when people are incapable of providing true, quality service for the customer either because they aren’t held accountable or because we aren’t properly supported with resources to do more for the customer. This is frightening because this is a medical company and you are handling very sensitive experiences for customers who are trusting you. If you are seasoned you know how to get customers what they need and can negotiate with your leads to take care of customers but most employees cannot do that because the company has grown too fast and many employees don’t know how to properly help. Interdepartmental relationships are seriously strained. Sales and CX often are disrespectful to one another and all the problems in the company end up falling to CX and the department is getting more bitter and morale is falling.
