Pros
Good training. Good first job to learn about digital marketing. Some people are good to work with.
Cons
You will never find a work life balance here, especially working in client services. Working exclusively with car dealerships is mentally and emotionally exhausting. Neither your manager, HR, or the executive team will show any real sympathy for the bullying mentality of your clients and the overwhelming amount of work that comes with it. They brag about having an average of 8 accounts per account manager, but as I was leaving the normal number was closer to 14 accounts. They underpay you and overwork you. They say they care about your mental well being but don’t flinch if when you ask for help or mention you have too much work. They will simply answer “that’s the way it is” or use an employee who works 10-12 hour days as an example for you to work towards. Account managers are always leaving by the dozen. They will say these were just bad apples who didn’t want to work hard. The truth is they will burn you out and blame you for not being able to take 12 hour work days and the anxiety that comes with not being able to get everything done paired with emotionally exhausting clients. They dangle unlimited PTO but shame you for taking time off. When you do take time off, no one else has the capacity to take on your work so you end up checking and working during your “time off”. You can’t even take your 30 minute unpaid lunch without worrying about an angry email coming in from your large client portfolio. Turn over is and has always been high for client services. You never feel like your doing enough because it is impossible to do so 8 hours a day 5 days a week. Do not sacrifice your mental health to work here. The benefits outside of the Boston area are laughable. They have a diversity committee with no POC on it. They promote only those who are friendly with the executive team, even if they are severely under qualified. Some management is understanding but barley holding it together, others are constantly condescending and allow bullying comments In anonymous peer reviews if they aren’t already saying it to you themselves. Most recently, they changed account manager roles to being commission based. Meaning you are constantly being pressured to have your clients increase budget, even if it doesn’t make sense for them. Clients will of course get upset hearing this on calls and can see right through it. They are car dealers who don’t like getting swindled, which is exactly what’s happening.