It’s a Job. Not a Good One. - Cusromer Service Representative CASCI Employee Review

They are very understaffed and have a high turnover rate (with good reason). You would think they’d value employees more because of that, but you’re just a number. Managers make rules as they go VS. following policy. Trainers/supervisors were rude and were caught talking about new hires when their screen was shared in Teams meetings. Low ball salaries. PTO is like pulling teeth to call off - it’s whoever calls off first, wins. Unrealistic expectations. Only one day a week for casework and they’ll have an attitude if you don’t complete it. Training did NOT reflect the actual calls or job. You’re thrown into the wolves. The MICROMANAGEMENT is the worst! If you get up to use the restroom for 5 mins, somebody will message and ask where you’re at. They watch your screens and listen to your headsets even when you are off calls. It’s very strange and uncomfortable. I wish I would’ve dealt with my previous job. The headache and low pay will have you shopping for a new job in no time.