Utter disaster and incomptence - Support Officer CAYSH Employee Review

1.0
4 Mar 2019
Recommend
CEO approval
Business outlook

Pros

Experience with high needs young people, gain an understanding of the meaning of corporate oppression, the concierge team are like a family that help douse your stress and frustration

Cons

Absolutely no transparency or honesty from leadership teams. A typical day consists of cancelling all plans to support another project because they have no staff and being forced to do overtime for the same. Then when you get a chance to support a young person as you thought you were hired for, you are dealing with no hot water at christmas or bed bug bites. When you are through with this you attempt to support your young person but alas! you have to be stationary at another project that does not allow visitors. Then you are ALWAYS behind on your case notes. This is of course besides having to train and induct your colleagues, be mini rent officers and receive virtually no support or empowerment. Properties are dilapidated. Young people feel oppressed. Collusion over red flag issues such as property condemnation, lack of heating and hot water, rodent infestation in various properties, managerial gross negligence and much more. The leadership have no sense of direction and are disconnected from the frontline. Young people cannot complain against the system without the risk of not being heard, or being intimidated by management as per historical events. Long hours, out of hours. Can be forced to work in total darkness due to poor state of properties. No opportunities for promotion. No acknowledgement of good work. Toxic gossipy environment. Money squandering on prestigious events rather than a lick of paint. Salary deductions due to sickness or holiday of up to 100%. Staffing levels and turnover are so poor that you will be asked to be a part-time receptionist at head office. Whistleblowers are harassed, slandered and reprimanded Trustees are useless and rumour has it that they are imaginary people that never really existed. You become a repairs manager, a receptionist, an in-wait-for-contractor entry, but not a support officer You have to use your own car to drive people around, move young people out, deliver furniture, equipment, hoovers, the list is endless. CAYSH consistently fails inspections or receiving grades of 'needing improvement'. Most young people in supported housing end up being sectioned for the first time after they move in, and repeatedly thereafter. Racism is stark

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4.0
2 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Management Freedom Impact Support Colleagues

Cons

Travel Salary difficult times Offices

1.0
13 Jul 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Junior staff at the organisation are friendly and have demonstrated high levels of patience and resilience in dealing with direspectful and hierarchical leadership structures

Cons

1. LACK OF PROPER LEADERSHIP The organisation lacks proper and effective governance, direction, accountability and an overall steward to guide the enterprise. It does not have a stable executive branch and as a result does not provide a steady, motivating and enjoyable work experience. 2. LACK OF PROCESS The organisation does not have well-defined, up-to-date or enacted processes or procedures, and as a result you will endure a great deal of frustration to fulfill the most basic task. 3. POOR COMMUNICATION No transparency, consultation or organisational communication about the direction and operations of the company. Staff do not have open and active lines of communication with other teams or senior grade employees; leading to feelings of alienation and distrust among the workers and creating an unnecessary obstacle in the workplace.

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