Like a school playground except your managers are the school bullies... - Anonymous employee CDSL Group Employee Review

Management: There are 3 incompetent managers who collectively are incapable of running the call centre so they are hiring a fourth. One is tucked away in the corner organising the next 'staff inspirational pay cut', bonus cut or reduced pay. The other does nothing but scold staff she doesn't like, if she doesn't like someone she will look for things everyday unrelated to work that she wants to tell you off about, she HATES attractive young women and will make it known. Asking to borrow your phone charger then straight after scolding someone for having a charger on the floor. Or perhaps you're a little too slim to wear a skirt as apparently they have a minimum size requirement for skirts and tank tops in the summer. Thirdly we have Mr Sadistic-Smiles-During-Disciplinaries who lives for making staff cry in disciplinaries and smiling whilst he does it. They all encourage staff to quit in their private meetings and don't know the staff personally. Mr Disciplinary does not even know how the company works and cannot answer customer enquiries because he does not know. All the staff are stressed out including the supervisors who scream relentlessly at staff on the floor "YOU'VE BEEN ON WRAP FOR 2.5 SECONDS" You are not allowed to type notes after a customer enquiry and you're told you're expected to respond to emails whilst on the phone to customers, thus resulting in poor call and email quality. The people above management are never on the floor to see management doing absolutely zero everyday except of course for the inspirational, "make yourself available" bark. Management have been there 43000 years and are too set in their ways to admit they're the problems and the company doesn't care 'cause they're 'loyal' to the company. Call centre agents are screamed at relentlessly and blamed for management incompetence. Everyone is trying to find other jobs but it's always understaffed so forget summer holidays, you can have a Wednesday off in November and 3 Tuesdays off in April. Oh your Nan died today? Sorry no we can't afford for you to go home, you're going to have to stay till 5pm. And when you've finally lost the will to live and decide it's probably time to find a job...time off for interviews...forget about it. You'll be signed off sick or quit in 6 months. Save your sanity.