Working at Chagee outlet - Tea Barista CHAGEE Employee Review

2.0
3 Mar 2026
Recommend
CEO approval
Business outlook

Pros

• Fast-paced environment — good for those who enjoy high-energy work. • Exposure to strict SOP standards and operational discipline. • Team members are generally busy but supportive when possible. • Clear expectations about performance and assessments.

Cons

• Very steep learning curve within a short probation period. • Large number of SOPs to memorise within 2–4 weeks. • Limited repetition of certain critical procedures (e.g., full opening SOP) before assessment. • Outlet transfer during training period disrupted learning continuity. • Assessments are strict, and mistakes may impact store incentives. • Limited time for structured practice due to high operational demands.

Explore other reviews about CHAGEE

5.0
25 Feb 2026
Recommend
CEO approval
Business outlook

Pros

- Amazing product and brand story - High-impact and high-visibility role - Ability to drive strategic work and influence business outcomes - Competitive comp, immersion opportunities, growth, perks, bonuses - Passionate, smart and capable people

Cons

- Flexibility required with overseas partners and time zone challenges - Those familiar with a traditional corporate background may struggle to adapt to start-up-like environment

1.0
6 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Lots of room for taking ownership of tasks

Cons

Business has failed this year and they laid off 80% of staff. They were supposed to open 100 stores and were only on pace for 10-20 and had to do mass layoffs. Work life balance is poor - they expect you to work 10-12 hours a day and be online at all times while working Saturday/sundays for 8+ hours for their new shop/teahouse openings. Every other weekend was taken up by grand openings. These openings also shift dates every week so you can’t actually plan vacation. Additionally the executive management is all from China and dictate all actions at the company without understanding US markets and culture. Worked about 80 hours a week and got no notice of layoffs. Our personal expense cards only have 500$ credit limits so you need to front all your money. I had to drive 1 hour plus for meetings/openings in Irvine, San Diego, Ontario, and more 2-5 times a week. For work travel, we were also mandated to share rooms with other co-workers amongst other poor travel policies.

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