Pros
Shifts are full of different tasks--we are rotated between washing dishes, bussing tables, hosting, working till, and making waffles, crepes, sundaes, and cookie doughs. If you prefer not getting stuck on the same job for an entire shift, this job is great, and preparing the food is particularly fun. The team members are great.
Cons
Some of the management frequently yell at staff, even in front of customers. They have sent whatsapp messages at 2 am about what staff are doing wrong multiple times, and they use CCTV footage to surveil employees' job performance. They get angry at staff for calling in sick, believing that everyone is "faking it" to get out of work, and they have called mandatory last-minute staff meetings with less than 48 hours notice. Verbal harassment is so bad that staff sometimes end up crying on shift or feel uncomfortable working while management are present. There are some people in management who are lovely and supportive, but they are vastly outweighed by the others. The schedule comes out weekly, and is only posted late the night before the week starts. Although most employees are not getting the full-time hours they were hired for, the job frequently interferes with our lives outside work by releasing/changing our schedules at the last minute and by frequent angry messages about work performance.