Pros
Loved talking to the customers, and working with most of my fellow employees. The discount was good, when you reached the maximum of years to get it, otherwise not worth it.
Cons
All of the new rules basically set you up to fail. There was favoritism among most of the supervisors and some of the employees, so laziness was a big factor. When you needed time off, you had to use your vacation, or it probably wouldn't be approved. It didn't matter if it was for medical reasons.If you are tardy by one minute, you were written up. No excuses. The pay scale between new hires, and the people that have been there for years is terrible. New hires do far less, yet there is maybe $1.00 difference. The people who have been there longer, do more, and are paid less. The shift bid situation is a joke. Combining the different departments was idiotic at best, and then giving Customer Service 1/2 hour training. REALLY? Creating the Call Center in Florida was not right, and did not help the centers here, like they said it would. It created more work for everyone, and made customers angry. The idiots that formed it, just patted themselves on the back, created an award for themselves, nominated each other, and then made us look at it. How stupid was that? I believe they are looking to close this call center, and any excuse will do to fire someone is okay to use.