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Thank you for taking the time to share your feedback. We're sorry to hear that your experience has left you feeling frustrated.
We recognise that workload, on-call commitments and operational processes can have a significant impact on our engineers' day-to-day experience. The wellbeing, safety and engagement of our colleagues are extremely important to us, and we continuously review our working practices to ensure they remain effective, compliant and sustainable.
We also appreciate your comments regarding administrative processes. Feedback from our engineers helps us identify opportunities to improve both field and back-office operations, and we are committed to listening and making improvements where needed.
We encourage you to speak with your manager or People team so we can better understand your concerns and address them directly.
Thank you again for sharing your views.