Pros
It's amazing to talk with English learners throughout the world. I've built friendships, helped with job interview prep and application essays, and had so many interesting conversations. I've even met a few of my students in person when traveling. Most of the students are friendly, polite, and positive.
Cons
The pay is the biggest downside. I really wish that tutors would be given recognition or incentives for hard work, attendance, and longevity. I think that a pay raise of even a dollar or two per hour, and bringing back the bonus opportunities would greatly improve tutor morale. Also, tutors are harshly penalized for cancellation, even if they get ill or have an emergency. It's unfair for reliable tutors. It would be great if the company could rethink this policy. If a tutor gets sick and has to cancel lessons that day, they already lose that pay. They should not have to also fear losing their job.