Sales Associate 2010 - 2012 - Sales Associate CarMax Employee Review

3.0
4 Jun 2012
Recommend
CEO approval
Business outlook

Pros

Great team to work with--very diverse and, for the most part, extremely friendly. Got me through a rough patch--worked both full time and part time.

Cons

Extreme micromanagement on absolutely every aspect of the sales process. Managers are, for the most part, very "in the box" thinkers terrified of making a decision--example: North Austin got hit with a severe rain/wind storm and these guys made us go out and do their ridiculous "lock-ups" after the store closed while tornado warnings were up and debris was blowing all over the place because they were afraid to do the right thing and tell us to stay safely in the store.... Very hard to make more than $30K as a full timer w/o working 50 - 60 hours a week; flooding the floor prevalent as management doesn't like "wait lists". The basic full time requirement per associate is to sell about 10 cars per month with at least 50% extended service plans. This location has lost 25% of it's sales staff in the last 2 months--sales associates, including a number of long term employees in President's Club, were unable to make a living wage. Management couldn't care less...

Explore other reviews about CarMax

5.0
3 May 2026
Recommend
CEO approval
Business outlook

Pros

You are your own boss

Cons

Slow days can be demotivating.

4.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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