Stay far far away - Sales Consultant CarMax Employee Review

1.0
13 Aug 2022
Recommend
CEO approval
Business outlook

Pros

You get to test drive around the lot lots of nice cars.

Cons

1. Worst pay plan in the industry. Was told by another car dealer I'd be better off staying home and collecting unemployment. You have to do 3 times the work to make 1/5 the money. 2. Horrible sales process. Tried their way and sold hardly anything. Used my sales experience and sold more but not enough to make a living. And it takes way too long to make a sale. 3. Managers play favorites when it comes to leads. 4. Managers are only interested in an "iconic sales experience" for customers rather than helping salespeople making a living. 5. Salespeople spend more time online looking for another job than working. 6. Managers have 0 sense of humor. 7. Customers are overpaying on finance rates and car prices. Look elsewhere. Cars are cheaper but some customers can't get approved elsewhere.

Explore other reviews about CarMax

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

4.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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