Company consistently finds ways to lower pay - Sales Consultant CarMax Employee Review

1.0
20 Nov 2023
Recommend
CEO approval
Business outlook

Pros

Once you’re there for 5 years you get 120 hrs of vacation and after 750 cars you can get a demo which sounds cool.

Cons

Pay is bad! Too many remote leads that reduce your commission by 50%. Almost everyone you help is a remote lead. It’s difficult to make any real money. Silly role plays and having to organize the lot for no extra pay. Sick pay is $7.75. Can make as little has $40 per car up to $162 if it’s a remote lead. If a customer returns maxcare which is a warranty within 90 days , you’ll lose the commission you earned for that. Corporate is always coming up with ways that hurt the sales consultants pay, unfortunately it seems to be the direction everything is moving towards. No communication between departments. You’ll find yourself constantly cleaning your own cars and waiting for other departments to do their job. Some managers look miserable and are not much help when your approach them. The direction that the company is moving to is very similar to circuit city, and we will know how that ended

Explore other reviews about CarMax

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

1.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

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