Great Company, no growth - Customer Service Advisor CarMax Employee Review

3.0
23 Jun 2024
Recommend
CEO approval
Business outlook

Pros

Pro associates and do seem to take care of their own

Cons

No growth opportunities although they keep promising there is.

Explore other reviews about CarMax

5.0
27 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great company and great people.

Cons

Can’t think of any cons.

1.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

1
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