Review - Anonymous employee Care Squared Employee Review

The job posting was completely misleading.

Don’t work here. The leadership is appalling. They roll out ridiculous processes and protocols, then abandon them as soon as a new one comes along. All they care about is billable hours. Clients aren’t treated as people, just dollar signs. If you ask for help, you won’t get it. Turnover is constant and team leaders have no idea what they’re doing. The culture from upper management is terrible: no support, unrealistic expectations, zero transparency. Avoid this place at all costs.

I honestly can't think of any.

Overworked staff. Priorities are billable hours not prioritising client wellbeing. Received feedback that I wasn't completing admin tasks fast enough, no strategies/support provided, simply told to suck it up or there will be problems, and then to top that off I was told to "smile" as I apparently wasn't overjoyed about the "constructive" criticism I received. And that was just the first week.