Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      CareCentrix

      Engaged employer

      CareCentrix reviews

      High Turnover, Low Pay - Patient Advocate CareCentrix Employee Review

      2.0
      16 Jul 2025
      Patient advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work that allows flexibility with attendance when unplanned life events pop up. This a ok job to work while you're in between job looking for better career opportunities. Occasional bonuses.

      Cons

      Pay is low. Turn over rate is ridiculously high. It’s a stressful work environment and the metrics are unrealistic. Your work is heavily monitored and micromanaged. Leadership constantly messages you throughout the day if you take more than 3 mins documenting a call. You’re treated like a liability rather than an asset. There was a big emphasis on meeting your metrics and goals set by management. This determines your annual raise amount. I met the goals that leadership set for me and worked really hard. It was disappointing that the “raise” that they emphasized over was less than fifty cents. It was disheartening and I felt very undervalued in this role.

      avatar
      CareCentrix Response
      9mo
      Thank you for sharing your experience with us. We appreciate your time at CareCentrix and the effort you put into your role as a Patient Advocate. It’s encouraging to hear that our remote work flexibility and incentives were beneficial during your time here. We also want to acknowledge the concerns you’ve raised. We understand that compensation, workload expectations, and communication practices are critical to a positive employee experience. Your feedback highlights areas of opportunity, and we’re committed to reviewing how we can better balance performance metrics with meaningful recognition and support. We have shared your comments with our leadership team, and we are actively working to improve how we engage, reward, and retain our team members. Thank you again for your honesty—it helps us grow. We wish you continued success in your career.

      Explore other reviews about CareCentrix

      5.0
      30 Jan 2026
      Patient advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits(Health,Dental/Vision) PTO/PST Pay and Compensation

      Cons

      None really, was just bummed about how it ended. Upeer leadership was very transparent about what the dept future was heading towards though, so I appreciate it

      avatar
      CareCentrix Response
      3mo
      Thank you for sharing your experience. We’re pleased to hear you found value in our benefits and compensation, and that these positively impacted your time with us. We also appreciate your recognition of our leadership team’s transparency. Open communication is important to us, especially during times of change. While it’s never easy when a chapter ends, we appreciate your contributions and wish you continued success in the future.
      3.0
      25 Jan 2026
      Pac coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible scheduling with no set times for breaks or lunches Opportunities for renegotiation and open communication about work terms Availability of financial assistance and room & board support in the event of a catastrophic disaster

      Cons

      Barely any overtime; if overtime is available, you must be approved, placed on a list, and selected — and selection is rare Heavy micromanagement throughout the day Constant check-ins are required to receive work assignments Failure to respond immediately can result in being pulled into a one-on-one meeting No flexibility to work at your own pace; management controls when and how fast you work There are 10 different processes, each with roughly 20 steps, which can be overwhelming Processes frequently change, making them difficult to keep up with You are expected to constantly reference the DLP to avoid missing steps Missing a single step requires reworking the entire task, even if 40 minutes to an hour was already spent on it

      1
      avatar
      CareCentrix Response
      3mo
      Thank you for taking the time to share your feedback. We’re glad to hear you valued the flexibility, open communication and the support programs available to employees during difficult circumstances. We also appreciate your candid input regarding oversight, processes, and workload. Feedback like this is important as we continue to evaluate how we balance quality, compliance, and employee autonomy, and where we can simplify processes. Thank you again for sharing your perspective. We appreciate your contributions and wish you continued success in the future.
      See reviews by: Helpful|Rating|Date|All
      Related searches: CareCentrix jobs | CareCentrix salaries | CareCentrix benefits | CareCentrix interviews
      CareCentrix reviewsCareCentrix Patient Advocate reviewsCareCentrix review