Not the same company - Anonymous employee CarePayment Employee Review

2.0
4 Sept 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Trying to make the company viable again. Some hard-working and dedicated staff. Good work-life balance.

Cons

Most of these positive reviews are old and pre-date all the trouble that has occurred. Morale is very low and the company is not the great place to work what it once was. More than 20% of employees have left since Jan due to financial and other trouble. Leaders are reacting in a panic mode by promoting and giving raises to some long-term staff that are undeserved only to keep them from leaving. So, now you have completely unqualified managers while the rest of the staff has lost all faith in execs. Almost the entire exec team is new and are former colleagues of the CEO but don't have the experience to lead an organization. Trouble is they don't understand the business and treat other staff as if they are incompetent. New sales team has been completely ineffective. Most people wonder what the new managers and execs actually do.

Explore other reviews about CarePayment

5.0
7 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Salary is wonderful. Competitive pay.

Cons

Slow training that abruptly changes

1.0
13 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Nothing, the pay is too low for the amount of work you're expected to do, and if a customer calls in and lies about you; their report will still stand even if they listen to the call and hear that the customer was lying

Cons

See the pros stated above

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