QA team is absolutely inefficient. Too afraid to communicate with others - both internally and externally. Crazy, heh? Probably because they don't know what they're doing. Might also be a language thing on top. Was always hard to understand what they were trying to say. Explains why they never answer the phone. Need a lot of patience and perseverance here, especially dealing with the wannabe "QA leads" who hide own inefficiency by imposing high expectations on others. Attack is the best defense, right?