“People First”… Sure. - Billing Associate Certus Pest Employee Review

1.0
20 Feb 2022
Recommend
CEO approval
Business outlook

Pros

Work from home, equipment supplied.

Cons

This company’s mission is to be the Walmart of the pest control industry. Their company motto is “we’re a people first company,” but I did not experience that my entire time working for them. Going corporate for our previously independently owned office was rough, but it came to a tipping point when Certus goofed payroll multiple times from October 2021 to present. I’m still not sure if my former coworkers are consistently getting paid. Also, they switched to a “merit based increase” after giving us the run around about annual reviews and raises for 7 months. Upper management is a revolving door of talking heads with lots of “concern” but no actual management. Truly one of the worst working experiences I’ve had, which is a shame, because my daily coworkers are some of the most hard working and dedicated people I’ve known. Shame on Certus, you are not people first, so cut the nonsense and stop saying it. This is a profits over everything company.

Explore other reviews about Certus Pest

5.0
30 Jan 2026
Recommend
CEO approval
Business outlook

Pros

The bar is clear and consistent, and good performance gets recognized.

Cons

It’s not a place to coast, you have to stay on top of your numbers.

1
1.0
23 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Feels like being unemployed mostly. You’ll spend a lot of time at home not making money if that’s what you’re looking for.

Cons

Absolutely — here’s a professional yet firm and honest 1-star Glassdoor review that communicates your frustration while maintaining credibility: ⸻ ⭐ 1 Star Title: Worst sales role I’ve ever had — disappointing and unsustainable I joined Certus Pest with high hopes after being promised a solid commission structure, growth potential, and support in the field. Unfortunately, the reality has been extremely disappointing. The company presents itself as a pest control business, but in practice, it feels more like an acquisition group focused on buying up smaller companies, with little regard for employees on the front lines. Despite working long days, often crawling through attics and taking on physically demanding work, our commissions averaged around 8% nowhere near what was suggested during recruitment. The earning potential I was told to expect simply doesn’t exist. What’s worse, there is little to no meaningful marketing support. Leads are often unqualified, and inside sales does not take the time to properly screen them. This wastes valuable time and makes success nearly impossible no matter how hard you work. I’ve worked in sales for years and this is by far the most unsustainable, disheartening experience I’ve had. It’s clear the company’s future is focused on being sold off to the next big corporate buyer not on building a strong, stable team or delivering consistent service to customers.

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