Good Experience, Bad Company - Customer Service Representative (CSR) Chamberlain Group Employee Review

1.0
22 Dec 2021
Recommend
CEO approval
Business outlook

Pros

Good experience for building resume but that’s it. Even then, is it worth it? You be the judge.

Cons

Chaotic. The style of management is more of micro managing than letting their employees operate independently (which they will tell you they do). If you are a minute late logging on or returning from lunch than you can bet you’ll hear about it, and it won’t be kind. The manager will be-little you and make you feel small, this goes for pretty much anything. The flexibility was pretty horrendous as well, they allow one person off per day, and if you don’t submit your off days on January 1st then your year is done as far as PTO goes. So if you don’t have your entire year planned by the 1st, then you are SOL. This company is also notorious for setting unrealistic goals, so it’s just another reason to have somebody jump in your inbox and tell you you aren’t doing good enough. The work load is also too much. You’ll start out doing what the position was described as, but after some time you will be dumped into other areas with minimal training. The customers you speak to are rude, and the nice ones are few and far between. This job is not for you if you can’t handle getting yelled at by an angry redneck at-least 4 times a day. I have plenty else to say, but I will leave it at this.

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Chamberlain Group Response
4y
Thank you for giving feedback about your experience. We hear you. The Customer Experience team is an important part of our business, and the position has unique demands due to the needs of our important, hard-working customers. The Customer Experience leaders have read the review and are committed to creating a work environment that inspires and motivates our employees.

Explore other reviews about Chamberlain Group

5.0
12 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

People are helpful and work well together

Cons

Pay could be a little more competative

1
3.0
13 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Chamberlain is a highly variable place to work. Everything depends on what team you are working on. Some teams will have managers who will fight for you and help build you up, others not so much. I have more or less grown up with the company and have seen it go from being owned by a private family to being owned by Blackstone and all between. Every year I ask myself, "is this the year I leave". My answer is usually no, as where else will be better when I am at least in a good position? Summer fridays are pretty great though.

Cons

Yearly reorgs are a constant drag. Some of the most CG-blooded people I have ever known are somehow always the first to get sent to the wood chipper. People flail around and react. There is no forward thought. Just constant reaction to whatever words the executive population utters. We have been 'transforming' for the near decade I have worked here. But what are we even transforming to? All I have seen is us transforming into yet another soulless company. Benefits have been getting crushed. My wonderful and amazing 401k service contribution was ripped away and replaced with a far less beneficial amount. If you aren't on a good team, or have a good manager, your chance for advancement will be near impossible. Constant 'do more with less'

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